Refund policy

We stand behind the quality of our premium pet products. If you receive a defective or damaged item, we're here to make it right.

Return Window

You have 30 days from the date of delivery to request a return for defective or damaged products.

Eligible Returns

We accept returns only for:

• Products received in damaged condition
• Defective or faulty items

Return Shipping

If your return is the result of our error (wrong item shipped, item arrived damaged, or defective), we will provide a prepaid return shipping label at no cost to you.

How to Request a Return

Contact our customer service team within 30 days of receiving your order. Please include your order number and photos of the defective or damaged item.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-10 business days. You'll receive an email confirmation when your refund has been issued. Original shipping charges are non-refundable unless the return is due to our error.

Questions?

If you have any questions about returns or need assistance, please contact us at services@pawscentral.ca.