How does the gravity refill system work?
The gravity system uses the weight of the food or water in the reservoir to automatically dispense into the bowl as your pet eats or drinks. As the bowl level drops, gravity pulls more food or water down to refill it. This means the bowl stays consistently stocked without any manual intervention between full refills of the reservoir.
Which capacity option should I choose - 21L or 38L?
The right capacity depends on the number of pets you have and how often you want to refill. The 21L option works well for 1-2 pets or smaller households, while the 38L is better suited for multiple pets, larger dogs, or households where frequent refilling isn't practical. If you travel or have a busy schedule, the larger capacity can provide more peace of mind.
Is this suitable for both cats and dogs?
Yes! This station is designed to work for both cats and dogs of various sizes. The gravity dispensing system accommodates different eating and drinking speeds, making it versatile for multi-pet households with both cats and dogs. Ensure the bowl height and size are appropriate for your specific pets.
How do I clean the feeder and water dispenser?
Regular cleaning is important to maintain hygiene. We recommend cleaning the food and water bowls at least once a week, and the reservoirs every 2-4 weeks or as needed. Disassemble the unit, wash all parts with warm water and mild dish soap, rinse thoroughly, and allow to dry completely before reassembling. Avoid harsh chemicals that could leave residue harmful to pets.
Will the water stay fresh in the reservoir?
The gravity system is designed to dispense water as your pet drinks, which helps maintain a relatively fresh supply in the bowl. However, the water in the reservoir can become stale over time, especially in warm environments. We recommend refilling with fresh water every 2-3 days and cleaning the reservoir regularly to help maintain water quality.
Can I use this for other pets besides cats and dogs?
While designed primarily for cats and dogs, this station may also work for other small to medium-sized pets such as rabbits or ferrets, depending on their size and feeding habits. Always ensure the bowl size and dispensing mechanism are appropriate for your specific pet's needs.
Does it require electricity or batteries?
No! This is a fully gravity-powered system that requires no electricity or batteries. The automatic refill works entirely through gravity, making it energy-efficient, quiet, and safe to use anywhere in your home without needing to be near an outlet.
How do I set it up?
Setup is straightforward - fill the reservoir with food or water, attach it to the base unit, and place it in your desired location. The gravity system will begin dispensing automatically. Refer to the included instructions for specific assembly steps for your model. Most users find it ready to use within minutes of unboxing.
Is the plastic food-safe?
Yes, the station is made from high-quality plastic designed for pet food and water contact. For peace of mind, look for BPA-free labeling on your specific unit. Always wash the unit thoroughly before first use to remove any manufacturing residue.
What if the food gets stuck and doesn't dispense?
Occasionally, dry kibble can bridge or clump in the reservoir, preventing smooth dispensing. This can happen with very small or irregularly shaped kibble. If this occurs, gently shake or tap the reservoir to encourage flow. Choosing kibble that's appropriately sized for the feeder opening can help prevent this. Regular cleaning also helps prevent buildup that could obstruct dispensing.