Does this feeder require 5GHz WiFi specifically?

Yes, this feeder is designed to connect to a 5GHz WiFi network. Please ensure your home router supports 5GHz WiFi and that the feeder is placed within range of your router. If your router only supports 2.4GHz, this feeder may not be compatible. Check your router settings or contact your internet provider if you're unsure which frequency bands your network supports.

How do I control the feeder from my smartphone?

Download the companion app (details included in the product manual) and follow the setup instructions to connect the feeder to your home WiFi network. Once connected, you can use the app to program feeding schedules, adjust portion sizes, and monitor feeding activity from anywhere with an internet connection. The app is designed to be intuitive and user-friendly for easy daily management.

What type of food can I use?

This feeder is designed for dry food, including standard dry kibble for cats and dogs. It is not suitable for wet food, semi-moist food, or fresh food. Choose a kibble size appropriate for your pet and compatible with the feeder's dispensing mechanism. Refer to the product manual for recommended kibble size specifications.

Is the stainless steel bowl dishwasher safe?

The stainless steel bowl is designed to be removable for easy cleaning. While stainless steel is generally dishwasher safe, we recommend checking the product manual for specific cleaning instructions for your model. Hand washing with warm water and mild dish soap is always a safe option for maintaining the bowl's condition.

Can I use this feeder if I don't have a smartphone?

This feeder is primarily designed for app-based control via smartphone. While some basic functions may be accessible directly on the unit, the full scheduling and remote control features require the companion app. A smartphone with WiFi connectivity is recommended for the best experience with this product.

What happens to scheduled feedings if my WiFi goes down?

This depends on your specific model's design. Some smart feeders retain programmed schedules locally and continue operating during WiFi outages, while others may require a connection to function fully. Refer to your product manual for details on offline functionality. For reliability, consider having a backup feeding plan in case of connectivity issues.

Is it suitable for both cats and dogs?

Yes! This feeder is designed for both cats and dogs. The compact size (245 x 198 x 118mm) makes it well-suited for cats and small to medium dogs. For larger dogs with higher food volume requirements, consider whether the feeder's capacity meets your pet's daily needs. The stainless steel bowl is suitable for both species.

How do I set up the feeder for the first time?

Start by downloading the companion app and creating an account. Place the feeder within range of your 5GHz WiFi router and follow the in-app setup instructions to connect it to your network. Once connected, you can program your pet's feeding schedule and portion sizes. The product manual provides step-by-step setup guidance specific to your model.

Is the feeder secure from being tampered with by my pet?

The feeder is designed with a compact, stable form factor that aims to resist being easily knocked over or tampered with by curious pets. However, determined pets may still interact with the unit. If your pet tends to be particularly persistent around food dispensers, consider placing the feeder in a location that limits direct access while still allowing your pet to eat comfortably when food is dispensed.

How do I clean the feeder body?

Wipe down the plastic body with a damp cloth and mild cleaner as needed. Remove the stainless steel bowl for separate washing. Avoid submerging the main unit in water as this could damage the electronic components. Regular cleaning of both the bowl and the feeder body helps maintain hygiene and ensures the unit continues to operate reliably.